Jay, Barry and Chuck's OM Blog

Last Saturday, we had a bunch of friends over for dinner and the talk turned to  productivity, about which we write in Chapter 1 (p.13): “Productivity is an excellent way to evaluate a country’s ability to provide an improving standard of living for its people. Only through increases in productivity can the standard of living increase“.

But here was the gist of the conversation— From a pediatrician: “We have a practice of 22 doctors and business is stable. Six staff turned over this year, but because of the economy, we only replaced two. The  work was split among the rest, who each got more hours”. From an ophthalmologist: “I am a sole practitioner, but when two staff left this year, I only replaced one.” From a lawyer: ” My firm made offers to two dozen new associates this year. But with the downturn, we rescinded the start dates by one year. Current…

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